Returns & Reimbursement

The Percenta Policy is aimed at providing a fast and effortless returns experience. Please follow the appropriate instructions below, within 14 days of receiving your order, to facilitate a quick return and refund.

  • Percenta can only accept liability for orders returned using a pre-paid DHL EXPRESS Service (at your expence) and are unable to track or insure against losses using other carriers.
  • All items being returned must be returned in their original condition, with all labels attached. We cannot accept the return of any item which no longer retains the quality in which it was received.

If you would like to return an item, simply inform us on You will receive an email confirmation of the request with a copy of the label attached. Follow the instructions printed on the page to complete the return and send it back to our facility. For any additional assistance, contact Client Services at, or call +359878696608

Once your return arrives back at our facility, kindly note that it generally takes 48 hours or so to process, upon which you will be notified via email once your return has been successfully completed.

Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.

Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card or bank account owner.

  • If you have paid by credit or debit card, we will refund the balance to the card originally used.
  • If you send goods back, the amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this, but you can manage it directly using your PayPal account. is not liable for any exchange rate differences between the original purchase date and the refund date.

Percenta Ltd.
Dimitar Talev str. 2B
4013 Plovdiv, Bulgaria
phone: +359878696608