Privacy Policy
PRIVACY POLICY AND CONSENT TO USE OF DATA AT PERCENTA-NANOPRODUCTS.COM
Data protection is a matter of trust and we greatly value your trust. Percenta Ltd. (“we”; “us”; “our”) respects your privacy. We are committed to safeguarding and collecting, processing and using your personal data solely in compliance with legal regulations. We strictly abide by all applicable legal regulations when processing your personal data. This privacy policy (together with our Terms of Website Use and any other documents referred to in it) explains how we collect and use data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.percenta-nanoproducts.com you are accepting and consenting to the practices described in this policy.
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PRIVACY NOTICE
Office responsible | Who is the controller of your personal data?
The data controller responsible for the collection, processing and use of your personal data is Percenta Ltd., VAT Number BG205253874, Bulgaria, 4000 Plovdiv, 2B Dimitar Talev str.
Insofar as you wish to revoke the collection, processing or use of your data by us in accordance with this policy, you are kindly asked to send such revocation by e-mail, phone or letter to the following contact address:
Percenta Ltd.
Dimitar Talev 2B
4000 Plovdiv
Bulgaria
Email: info@percenta-nanoproducts.com
Phone number: +359878696608
Companies register: Commercial Register maintained by the Registry Agency to the Ministry of Justice
Company registration number: 205253874
Authorised representative: Boyan Bochev
VAT registration number: VAT NO. BG205253874
Where do we store your data?
The data that we collect from you is stored within the European Union but may also be transferred to and processed in a country outside of the European Union. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the European Union, Percenta will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
Who can access your data?
Your data may be shared within Percenta. We never pass on, sell or swap your data for marketing purposes to third parties outside the Percenta
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Percenta and we will provide you with your personal data via e-mail.
Right to portability:
Whenever Percenta processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have a Percenta account or Club membership you can edit your personal data under your account and membership pages.
Right to erasure:
You have the right to erase any personal data processed by Percenta at any time except for the following situations:
• you have an ongoing matter with Customer Service
• you have an open order which has not yet been shipped or partially shipped
• you have an unsettled debt with Percenta, regardless of the payment method
• if you are suspected or have misused our services within the last four years
• your debt has been sold to a third party within the last three years or one year for deceased customers
• your credit application has been rejected within the last three months
• if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Percenta’s legitimate interest. Percenta will not continue to process the personal data unless we can demostrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
• following the instruction in each marketing emails
• by editing the settings of your Percenta account
Right to restriction:
You have the right to request that Percenta restricts the process of your personal data under the following circumstances:
• if you object to a processing based Percenta’s legitimate interest, Percenta shall restrict all processing of such data pending the verification of the legitimate interest.
• if you have claim that your personal data is incorrect, Percenta must restrict all processing of such data pending the verification of the accuracy of the personal data.
• if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
• if Percenta no longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at info@percenta-nanoproducts.com.
Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at info@percenta-nanoproducts.com and write DPO as subject matter.
Right to complain with a supervisory authority:
If you consider Percenta to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
ONLINE PURCHASE
Why do we use your personal data?
We will use your personal data to manage your purchase online at Percenta (www.percenta-nanoproducts.com) by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.
What types of personal data do we process?
We will process following categories of personal data:
• contact information such as name, address, e-mail address and telephone number
• payment information and payment history
• credit information
• order information
If you have a Percenta account or are a Percenta Club member we will also process your personal data submitted in relation to the account or membership such as
• account or membership ID
• shopping history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Percenta to fulfil the service of managing and delivering the order to you.
How long do we save your data?
We will keep your data as long as you are an active customer.
Automated decision making:
When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to express your point of view and to contest the decision with a member of staff.
DIRECT MARKETING
Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.
In order to optimise your experience of Percenta we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
What types of personal data do we process?
We will process following categories of personal data
• contact information such as e-mail address, telephone number and postal code
• gender (if you choose to provide that to us)
• what products and offers you have clicked on
If you have a Percenta account or are a Percenta Club member we will also process your personal data submitted in relation to the account and membership such as
• name
• address
• age (if you choose to provide that to us)
• shopping history
• how you navigated and clicked on the site
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside the Percenta group.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.
When you do so, Percenta won’t be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:
• following the instruction in each marketing post
• by editing the settings of your Percenta account
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
For e-mail marketing we will consider you an inactive customer if you haven’t opened an e-mail within the last year.
After this time period your personal data will be deleted.
PERCENTA ACCOUNT
Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at Percenta.
We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you’ve purchased from uIn order to provide you with relevant product recomendations Percenta will process your navigation and browsing on our digtal platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.
What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for Percenta account.
We will process following categories of personal data if you choose to provide it to us:
* contact information such as name, address, telephone number
* date of birth
* gender
* country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to your cookies
* click history
* navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.
What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your Percenta account.
The processing of your personal data provide you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Percenta will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your data for as long as you have an active Percenta account.
You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.
After your account has been terminated your data will be deleted.
Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on Percenta’s legitimate interest by contacting info@percenta-nanoproducts.com. Your account will then be deleted and we will not be able to carry out our services to you.
CUSTOMER SERVICE
Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories
* contact information such as name, address, e-mail address and telephone number
* birth date
* payment information and payment history
* credit information
* order information
* account or member number
* all correspondance in the matter
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on Percenta’s legitimate interest.
How long do we keep your data?
We will keep your data for 100 days for telephone and e-mails logs and correncepondation and for 12 months for case management.
For in store complaints your personal data will be saved for 2 years, except for the US where it is saved for 5 years.
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on Percenta’s legitimite interest. Percenta will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claim.
COMPETITION
Why do we use your personal data?
We will process your data when you enter our competitions. Your personal data will be used for Percenta to contact contestants regarding the competition, before and after an event, to identity contestants, verify the age of contestants, to contact winners, deliver and follow up on prize deliveries.
What types of personal data do we process?
We will process following categories of personal data
* contact information such as name, address, e-mail address and telephone number
* age
* information submitted in the contest
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to shipping suppliers for delivery of prizes.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you choose to enter a competition.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time. When you do so Percenta, will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your personal data for 45 days after the competition has ended.
DEVELOPMENT AND IMPROVEMENT
Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general.
The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.
In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.
What types of personal data do we process?
We will process following categories of personal data if you have chosen to provide it to us:
* customer number
* date of birth
* gender
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to cookies:
* click history
* navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.
What is the legal ground to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
How long do we save your data?
We will keep your data for as long as you have an active Percenta account or Club membership.
After your account or membership has been terminated your data will be deleted.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Percenta ‘s legitimate interest, by contacting info@percenta-nanoproducts.com. Your account will then be deleted and we will not be able to carry out our services to you.
Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data.
This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general.
The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.
In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.
What types of personal data do we process?
We will process following categories of personal data if you have chosen to provide it to us:
* customer number
* date of birth
* gender
* country
* account settings
We will process the following categories of personal data if you have made a purchase:
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to cookies:
* click history
* navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.
What is the legal ground to process your personal data?
The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.
How long do we save your data?
We will keep your data for as long as you have an active Percenta account or Club membership.
After your account or membership has been terminated your data will be deleted.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Percenta’s legitimate interest, by contacting info@percenta-nanoproducts.com. Your account will then be deleted and we will not be able to carry out our services to you.
FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.
This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date
Who has access to your personal data?
Your data will be shared within Percenta.
We will share your personal data with IT companies that provide book-keeping system solutions.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Percenta to fulfil its legal obligation.
How long do we save your data?
We will save your data in compliance with the book-keeping
PREVENTION OF MISUSE AND CRIME
Why do we use your personal data?
We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.
We will also use your personal data via video surveillance for security reasons. This data will be used to be able to follow up on incidents and to prevent and report criminal offences in our stores.
Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behavior.
What types of personal data do we process?
We will process the following categories of personal data:
*contact information such as name, address, telephone number and e-mail address
*club membership ID
*customer number
*video footage
* order history
* delivery information
* payment history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.
Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data to prevent misuse of our services is based on our legitimate interest.
How long do we save your data?
We will keep your data for the time we need to prevent and/or report potentional fraud and other offenses.
Video footage will be saved in compliance with local legislation, for a maximum of 30 days.
Your right to object to the processing of your data:
You have the right to object to the processing of your personal data that is based on Percenta’s legitimate interest by contacting info@percenta-nanoproducts.com. Your account will then be deleted and we will not be able to carry out our services to you.
SECURE DATA TRANSMISSION
Your personal data is transmitted securely by us via encryption. This applies both to your order and to your customer login. To this end we use the coding system SSL (Secure Socket Layer). Admittedly no-one can guarantee absolute protection. We secure our sites and other systems however via technical and organizational measures preventing the loss, destruction, access, amendment or distribution of your data by unauthorized persons.
AUTOMATIC LOGOFF / TIME MONITORING FACILITY
In order to log off from our online shop properly, please ensure that you select the “Logoff” button at all times. You can find this by clicking on “My Percenta” in the main navigation. Should you forget to do so at any time, our system logs off for you automatically for security reasons after 90 minutes of inactive online time. This is not an error but instead merely serves the purpose of protecting your data.
CONTACTING US
We take the protection of your data very seriously. In order to ensure that personal data is not forwarded to third parties, kindly address any enquiries in this respect by e-mail or post together with your customer number and personal details to:
Percenta Ltd.
Dimitar Talev 2B
4000 Plovdiv
Bulgaria
Email: info@percenta-nanoproducts.com
Phone number: +359878696608
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. Insofar as you no longer wish to receive product recommendations or any advertising communications at all from us, you can revoke your consent to this at any time without incurring any costs other than those incurred for the costs (if any) of the communication). You can exercise this right at any time by contacting us using the contact details.
THIRD PARTY SITES
The sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.