Terms and Conditions
Please read these terms and conditions carefully before using this site.
Information About Us
Percenta-nanoproducts.com (“Site”; “Percenta Site”, “Percenta Online Store”, “Online Store”), is operated by Percenta Ltd. (“we”; “us”; “our”). We are registered in Bulgaria and have our registered office at 4004 Plovdiv, Dimitar Talev str. 2B Our VAT number is BG205253874.
Last updated: 17.03.2025
Terms of Website Use
These Terms of Website Use (“Terms”) (together with the documents referred to in them) explain how you may use our Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site.
Please read these Terms carefully before you start to use our Site, as these Terms will apply to your use of our Site. By using our Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you should stop using our Site immediately. If you have any questions about our Site, please contact us.
Other Applicable Terms
Your use of the Site means that you consent to, and must also comply with, our Privacy Policy percenta-nanoproducts.com.
If you purchase goods from our Site, our Conditions of Sale will apply to the sales.
Changes to These Terms
We may revise these Terms at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to Our Site
We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
Accessing Our Site
Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. However, we seek to make our Site as accessible as possible. If you have any difficulties using our Site, please contact us.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
Your Account and Password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No Reliance on Information
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.
Limitation of Our Liability
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Site; or
- use of or reliance on any content displayed on our Site.
- loss of profits, sales, business, or revenue; business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which will be set out in our Conditions of Sale.
Submitting content to the Site
While we try to make sure that our Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any information that you regard as confidential, commercially sensitive or valuable.
Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.
The views expressed by other users on our Site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Viruses
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Linking To Our Site
You may link to the home page of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Site other than that set out above, please contact us.
Hyperlinks and third-party sites
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party’s website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third party site.
Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our new Terms will be displayed on the Site and by continuing to use and access the Site following such changes you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
Applicable Law
These Terms, their subject matter and its formation (and any non-contractual disputes or claims) are governed by Bulgarian law. We both agree to the exclusive jurisdiction of the courts of Bulgaria.
Trademarks
The use of any trademarks or trade names on the Site is strictly prohibited unless you have our prior written permission.
Online Dispute Resolution
For more information on the European Commission’s Online Dispute Resolution service, please click HERE.
Last updated: 17.03.2025
Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use Percenta Online Store. The below terms and conditions (“the Conditions”) and the Terms of Use apply to your use of this Online Store and to any purchases you make through Percenta Online Store.
In the event of any conflict between the Terms of Use and these Conditions, the latter shall prevail. These Conditions and the Terms of Use apply between you and Percenta Ltd. (“Percenta”, “we” or “us”), whose registered office is at 2B Dimitar Talev str., 4004 Plovdiv, Bulgaria. Please address any complaints, queries or correspondence regarding these conditions or Percenta Online Store, to the contacts as listed in our contact us page. This site is operated by Percenta Ltd. (registered number 205253874, VAT number BG205253874) from its registered address at 2B Dimitar Talev str., 4004 Plovdiv, Bulgaria.
Purchasing the Percenta Products
Eligibility to order criteria: You may only purchase products from Percenta Online Store:
- Available for sale and details of which appear on Percenta Online Store;
- For delivery and
- For personal use, either by yourself or by your intended recipient(s) of the products.
Details of the products available for purchase (including their price) are set out on Percenta Online Store. Percenta takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Percenta Online Store are correct at the time when the relevant information is placed onto Percenta Online Store. Although every effort is made to keep Percenta Online Store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the products to you at the incorrect price.
Ordering Products
Once you have selected the products you wish to order, navigated through the checkout process and clicked on the ‘Submit Order’ button on the cart page.
Once you have clicked on the ‘Submit Order’ button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
Percenta will email you to confirm your product order has been received.
Percenta will email you again to confirm that the products you have ordered are being shipped to you.
We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Percenta Online Store only upon those products being shipped to you, as detailed in the dispatch confirmation e-mail.
Percenta may refuse or be unable to process your order if:
- The product you ordered is discontinued or no longer available.
- Your credit card does not give authorisation for the payment of the purchase price
- You do not meet the eligibility to order criteria set out above.
- You want to ship to a freight forwarding company address for example Self Storage, Address Pal and Storage Wizard as they are unable to accept delivery.
- Percenta will not be liable to you for any loss or damage directly or indirectly resulting from such refusal or inability to process your order.
Cancelling The Contract and Returns
Order Cancellation and Returns
You are entitled to cancel your order if you change your mind, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. This doesn’t affect or limit your statutory rights if goods are faulty or not as described.
When returning goods as part of an order cancellation, we will refund:
- the full purchase price
- the delivery charges (the cost for initial delivery to you)
Important note: If you choose to cancel your order you will be expected to return the goods in your order to us in the same condition in which you received them.
The returned product must be unused, unopened, in good condition, and in its original, undamaged packaging, including all original labels, accessories, and additional components. This includes goods which may have been sent to you for free as part of a gift promotion. These must also be returned to us for us to process your full order refund.
Except where goods are faulty, Percenta will NOT refund the return delivery charges (cost for returning goods to us) and if you fail to return goods to us we may charge you for the cost incurred in collecting them from you.
You will need to send the goods back to Percenta within 14 days after the day on which you cancelled your order (we do not need to receive them within 14 days; you just need to have sent them off to us within that time).
Damaged Or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered. When returning damaged, faulty or incorrect orders we will refund:
- Full Purchase Price
- Delivery Charges (the cost for initial delivery to you)
- Return Charges (the cost for returning goods to us) upon the production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
When exchanging damaged, faulty or incorrect orders we will:
- Dispatch replacement items to you free of charge
- Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost
We are under a legal duty to supply products that are in conformity with this contract and nothing in these terms will affect your legal rights.
How To Return Your Goods
You may return goods purchased on The Body Shop Online store by contacting us.
The following information will be required when returning your goods:
• Confirmation Email containing your Transaction Reference Number
• Delivery Documentation containing your Delivery Number, with the following sections completed:
1. List and description of goods to be returned
2. Reason given for returning goods
• Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
• You are advised to use a carrier that offers both traceability and insurance to ensure that the returned good will arrive back with us to enable us to process the return.
How To Contact Us
Our contact details can be found on our contact us page.
Liability
The Products are supplied for domestic and private use only. Percenta shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business. You must follow any instructions we may give you in relation to the safe use or storage of the Products. Subject to applicable law, we will not be responsible for any damage to the Products which is caused by your failure to follow these instructions. There are certain responsibilities which Percenta cannot exclude by law and nothing in these Terms and Conditions of Sale limits or attempt to limit our to you:
- for death or personal injury resulting from negligence.
- Fraud
General
Percenta reserves the right to:
- Modify or withdraw, temporarily or permanently, Percenta Online Store (or any part thereof, including product images or concerning the availability of products) with or without notice to you; Percenta shall not be liable to you or any third party for any such modification or withdrawal; and/or
- Change the Conditions from time to time, and your continued use of The Body Shop Online Store (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using Percenta Online Store.
- If Percenta should change these Conditions, your order will be subject to the Terms and Conditions that were in force at the Date and time of you placing your order. Copies of the applicable past T&C are available by email.
- Post purchase assistance – you may also contact us if you have any queries or concerns regarding your purchase.
Last updated: 17.03.2025
At Percenta Online Store, we strive to ensure that your orders are delivered quickly, securely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.
Shipping Destinations
- We currently ship to the countries listed at checkout.
- If your country is not listed, please contact us to check for possible delivery options.
- Some regions may have additional shipping restrictions due to legal or logistical constraints.
Processing Time
- Orders are processed within 8 business days (excluding weekends and public holidays) after payment confirmation.
- If there is a delay due to high order volume, we will notify you via email.
- Custom or personalized orders may require additional processing time.
Shipping Methods & Delivery Time
We offer different shipping options depending on your location:
- Zone 1: Shipping method – Express DAP (Delivered At Place) shipping by UPS; Estimated delivery time – 1-2 business days; Cost – 4.95 EUR, Free shipping on all orders that exceed 100 EUR
- Zone 2: Shipping method – Express DAP (Delivered At Place) shipping by UPS; Estimated delivery time – 1-5 business days; Cost – 9.95 EUR, Free shipping on all orders that exceed 130 EUR
- Zone 3: Shipping method – Express DAP (Delivered At Place) shipping by UPS; Estimated delivery time – 2-7 business days; Cost – 14.95 EUR, Free shipping on all orders that exceed 160 EUR
- Delivery times are estimates and may vary due to external factors (e.g., customs processing, weather conditions, carrier delays).
- Once your order is shipped, you will receive a tracking number to monitor your shipment status.
- Shipping costs are calculated at checkout based on your location and selected shipping method.
Customs, Regulations, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.
- Shipping costs do not include import duties, local taxes, or fees applicable in the destination country. Any customs charges, taxes, or additional fees are the responsibility of the recipient.
- It is the recipient’s responsibility to check local import regulations and requirements before placing an order. As the sender, we are not responsible for any additional customs rules, document requirements, or restrictions imposed by the destination country.
- Delays due to customs processing are beyond our control.
Order Tracking
- Once your order is dispatched, you will receive a confirmation email and a tracking number.
- You can track your shipment using the carrier’s website or our tracking portal.
- If you do not receive your tracking details, please contact our support team.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages once marked as delivered.
- If your package is damaged upon arrival, please contact us immediately with photos of the damage.
- For lost packages, please reach out to our support team, and we will assist you in filing a claim with the carrier.
Undeliverable Packages & Address Errors
- If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
- If a package is refused or unclaimed, we reserve the right to charge a restocking fee or deduct return shipping costs from the refund.
Order Refusal and Return
- If a customer refuses to accept a shipment after it has already been dispatched and/or marked as completed, the shipment will either be returned to us at our discretion or destroyed in the destination country or another country along the transit route. In both cases, we are released from any responsibility to deliver the ordered products.
- If the shipment is returned to us, the customer is responsible for any additional costs incurred, including but not limited to return shipping fees, additional handling fees, customs duties, and other applicable charges. In this case, we are released from the obligation to deliver the ordered products, and the customer will receive a refund for the paid amount after deducting all actual expenses, including but not limited to shipping, transportation, insurance, customs processing, and any other costs incurred for dispatching and returning the shipment.
- If the customer refuses to accept a shipment after it has been dispatched, and the shipment is destroyed in the destination country or another country along the transit route, we are released from any responsibility to deliver the ordered products, and the customer is not entitled to receive any refund.
If, at the time of receiving the shipment or prior to that, the customer identifies any discrepancies in the accompanying documents, declared customs value, additional charges, or any other issues, the customer is required to notify us immediately so that we can address and resolve the issue. If the customer accepts the shipment despite the discrepancies, declares to the courier company that they refuse the delivery, or fails to take timely action, which affects our ability to assist and resolve the issue, we are released from any responsibility to resolve the matter.
Shipping Restrictions
- We do not ship to P.O. boxes or military addresses in certain regions.
- Some products may have specific shipping restrictions due to hazardous materials or regulations.
Last updated: 17.03.2025
Right of Withdrawal
Pursuant to applicable consumer protection laws, customers have the right to withdraw from their purchase within fourteen (14) days from the date of receipt of the goods. To exercise this right, the customer must notify us in writing before the expiration of the 14-day period by sending an email containing a clear and unambiguous statement of their intent to return the purchased product. Upon receipt of this notification, we will provide detailed instructions on the return process. Once the withdrawal has been communicated, the customer is required to return the product to the designated return address within fourteen (14) days from the date of notification.
Return Conditions
To be eligible for a refund, the returned product must meet the following conditions:
- The product must be unused, unopened, in good condition, and in its original, undamaged packaging, including all labels, accessories, and additional components.
- Any complimentary gifts or free accessories provided with the order must also be returned.
- If the product has been used, damaged, or its packaging has been compromised, a deduction may be applied to the refund amount to compensate for depreciation.
Refund Process
Once the returned product has been received and inspected to confirm compliance with the return conditions, a refund will be processed within fourteen (14) days. Refunds will be issued using the same payment method as the original transaction. Please note that return shipping costs are borne by the customer in all cases.
Warranty & Defective Products
We endeavor to deliver all products in perfect condition. However, in the event of damage or defects, the following procedures apply:
1. Inspection Upon Delivery
- Customers are advised to inspect their packages immediately upon receipt. If any damage is detected, the customer must contact us without delay, providing a description of the issue along with clear photographic evidence of the damaged packaging and/or product.
- If the package shows visible signs of damage at the time of delivery (e.g., torn or punctured packaging), the customer should note such observations on the courier’s delivery receipt before accepting the package.
- To ensure prompt resolution, all damage or discrepancies must be reported immediately upon receipt of the package.
2. Reporting a Defective Product
- If a product is found to be defective (e.g., a non-functioning spray mechanism), the customer must notify us as soon as possible, but no later than seven (7) days after receipt.
- In cases of damaged shipments, broken products, or other significant issues, immediate notification is required to facilitate compensation and to initiate a claim with the courier service.
3. Replacement & Compensation
- If a claim is deemed valid, we will provide a replacement product at no additional cost to the customer.
- Claims will be reviewed and addressed as promptly as possible to ensure an efficient resolution.
Incorrect or Missing Products
While we make every effort to ensure order accuracy, in the event that incorrect or missing items are received, the following steps should be taken:
- Inspection Upon Delivery
- Customers must check their packages upon receipt. If an incorrect product has been sent or an item is missing, the customer must notify us immediately, providing a description of the discrepancy along with photographic evidence.
- To facilitate a smooth resolution, such issues must be reported within twenty-four (24) hours of delivery.
2. Replacement & Compensation
- If a claim is found to be valid, we will rectify the issue and ship the correct products at no additional cost.
- We will handle such claims expeditiously and endeavor to provide a prompt resolution.
Refund Processing
If a refund is required due to a product return or any other reason, the refund will be issued via the same payment method originally used for the purchase. Refunds will be processed no later than fourteen (14) days from the date of receipt of the returned product or confirmation of the compensation agreement. If a customer requests a refund via a different payment method, such a request must be made in writing via email. In such cases, we reserve the right to verify payment details before processing the refund.
Return Address & Shipping Costs
All product returns should be sent to the following address:
Percenta Ltd.
2B Dimitar Talev Str.
4004 Plovdiv, Bulgaria
Return shipping costs are the responsibility of the customer, and all returns must be prepaid. We do not accept returns sent via cash on delivery (COD). To ensure a smooth return process, customers must adhere to all return conditions and include all necessary items in the returned package. For further assistance, our customer support team remains available for inquiries.
Last updated: 21.03.2025
At Percenta, we take pride in delivering products of the highest quality, ensuring that they meet and exceed the expectations of our customers. Our unwavering commitment to excellence is reflected in every stage of our production, from sourcing premium materials to conducting rigorous quality control checks.
Guaranteed Compliance with Product Descriptions
We guarantee that all our products fully comply with the descriptions provided on our website, product labels, and accompanying documentation. Each product is manufactured to match the advertised specifications and possesses all the characteristics and performance attributes we have promoted.
Commitment to the Highest Standards
Our company adheres to the strictest industry standards, utilizing advanced technologies and best practices to ensure consistency and reliability in every product. We are dedicated to continuous improvement, innovation, and maintaining the superior quality that our customers have come to trust.
Integrity & Uncompromising Principles
We are deeply committed to our core principles and will never knowingly compromise on quality or deviate from our established standards. Every product that leaves our facility undergoes meticulous testing and inspection, ensuring that it meets the highest benchmarks of safety, durability, and performance.
By choosing Percenta, you are selecting a brand that prioritizes quality, reliability, and customer satisfaction above all else. Our team of experts works tirelessly to uphold our reputation as a leader in the industry, offering products that you can trust and depend on.
Disclaimer and User Responsibility
- All instructions and recommendations provided on our website, product labels, and any accompanying product documentation are based on extensive research, testing, and practical experience. However, these do not exempt the user from the responsibility of verifying the product’s suitability for their specific and intended use.
- The user is solely responsible for conducting preliminary tests to assess the compatibility and suitability of our products with their materials and applications. Under no circumstances shall we be held liable if the user’s materials or products have been previously treated with substances that are incompatible with our products.
- In particular, we accept no liability for any applications or uses that have not been explicitly specified in writing by us.
- It is essential to carefully consider the instructions and notes provided in the safety data sheets, product labels, accompanying documentation, and any materials published on our website.
- We assume no responsibility for any deviations from the explicitly stated usage instructions and safety measures. The user should acknowledge that we have no control over whether the instructions for use and safety precautions are properly followed.