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Returns & Reimbursement

The Percenta Policy is aimed at providing a fast and effortless returns experience. Please follow the appropriate instructions below, within 14 days of receiving your order, to facilitate a quick return and refund.

Please note that Percenta can only accept liability for orders returned using our pre-paid DHL EXPRESS Service and are unable to track or insure against losses using other carriers.

Please note: all items being returned must be returned in their original condition, with all labels attached. We cannot accept the return of any item which no longer retains the quality in which it was received.

If you would like to return an item, simply inform us on service@percenta-nanoproducts.com. You will receive an email confirmation of the request with a copy of the label attached. Follow the instructions printed on the page to complete the return and send it back to our facility. For any additional assistance, contact Client Services at service@percenta-nanoproducts.com, or call +359878696608
Once your return arrives back at our facility, kindly note that it generally takes 48 hours or so to process, upon which you will be notified via email once your return has been successfully completed.

Damaged or incorrect items
Should you receive a damaged or incorrect item, we kindly ask you to contact our Customer Service immediately and we will do our best to resolve the problem as soon as possible.

Refunds
Please note that up to 14 days may elapse between our receiving your return and the refund procedure. The refund time depends on the chosen payment method. In case the consignee is different from the buyer, the refund is always issued to the buyer and credit card or bank account owner.

Currency fluctuations
Percenta-nanoproducts.com is not liable for any exchange rate differences between the original purchase date and the refund date

The address where you can send your returns to is:
Percenta Ltd.
Dimitar Talev str. 2B
4013 Plovdiv, Bulgaria
phone: +359878696608
e-mail: service@percenta-nanoproducts.com